SHOP FAQ's

How Long Will Delivery Take?

We try to be as quick off the mark as possible with despatch of your purchase, and therefore the vast majority of purchases are popped into the post within 48 hours of you making your online order.

 

In the case of jewellery, this is usually posted within 24 hours, due to each item already having been created (you get the item you see in the photos), it being small enough to fit into a post box, and the proximity of the post box in relation to the studio!

 

As for how long it will take Royal Mail (our mail provider) to get the item to you depends on your location, in the UK you can expect it to typically take 1 - 3 days, and overseas usually between around 5 - 10 days.

 

 

 

Is Delivery Slow At Christmas Time?

During the Christmas period we stick to the same despatch timescales that we do all year around, however Royal Mail most definitely can slow down as we get closer to C day and therefore be sure to order in time to allow for delays.

 

Overseas Delivery

 

This is especially important if you are ordering from overseas, as it can take up to four weeks for a parcel to reach it's  international destination when posted from the UK in the lead up to Christmas.

 

Always leave four weeks if you are ordering from overseas during the busy Christmas postal season.

 

 

 

What Payment Methods Can I Use?

When you reach our check out page you can either pay with your Paypal account, or via credit card. 

 

When choosing to pay by credit card you simply click the  'Checkout with PayPal' button and on the screen that follows select the 'Pay with a Credit or Debit' card option that appears under the PayPal login form.

 

 

 

Can I Return An Item If I Don't Like It?

We're quite happy to accept returns and our returns policy is detailed on our returns page.

 

 

 

What If I Made A Mistake On My Order?

No need to panic, simply fire an email across to hello@taylortwo.co.uk and we will resolve the issue for you.

 

 

 

Can I Mark An Item As 'Gift' ?

Sometimes you may want to order a gift and have it posted straight to the recipients address.

 

Of course in this instance you really don't want our pesky inserts telling them what you paid for it, and therefore if you want to avoid that simply use the 'note to seller' section at checkout to let us know that this is a gift and we should avoid pricing information in the package.

 

If you tell us this, we're also more likely to make extra effort with the packaging for you.

 

 

 

Will I Have To Pay Import Duties?

Some countries outside the EU (we are in the UK and currently a member of the European Union) may charge import duties on deliveries from the UK. This is beyond our control and we recommend you conduct your own research on whether you may face import charges as your parcel enters your own country.

Taylor Two Packaging